Ways Optima Hooks You Up!

280010We really like our customers and one thing we are pretty darn proud of is how much we offer our customers. Not to brag, but we want to make being a customer a total pleasure and we whole-heartedly believe in making our customers happy. Want more reason to use to be an Optima Cigs user? Keep reading!

Great Products at Great Prices

The e-cigarette market is loaded with plenty of products that are overpriced and underperforming. We put our focus into having great products that perform when you need them to, so you won’t be let down. We also ensure that we are giving you a good deal, because you deserve the best at a fair price!

Cartridge Replenishment Program

If you are a customer who buys cartridges from us, we want to make sure you are getting the most for your money. This amazing program allows you to sign up for free, and receive your cartridges every month (or whatever interval you want) without having to reorder. It entitles you to a lifetime warranty on all of your parts, and there is no contract- you cancel whenever you want to, if you ever want to. You set the frequency, how many packs of cartridges you want, and await your deliveries. It’s nice not having to remember, and even nicer when what you need automatically arrives at your door! Another bonus is that you receive 20% off your cartridges for being a member! And did we mention, it’s free to join!

Top Notch Customer Care

Great customer service should be an automatic, but not every company takes the time to give it. We do. We stand by everything we sell, and want to make sure you are always satisfied. We offer numerous ways to get in touch with us, and are always working hard to ensure we’re pleasing our patrons.

OC Cartridge Replenishment Program

imagesHave you thought about joining our Cartridge Replenishment Program? If you haven’t, it’s really worth considering. Saving time and money sounds good to you, doesn’t it? Us too, that’s why we offer it! Just one more reason to be a customer, one more reason we’re all about taking care of you!

So here’s the deal: the Cartridge Replenishment Program does a lot for you. It gives you the savings of 20% off your e-cigarette cartridges. Every month, (or whatever the recurring interval of your choice is) your cartridges will be shipped to you, so you can forget about reordering every time you start cutting it close. If you vape regularly with our products, it’s a very nice chunk of savings, and great convenience having your cartridges arriving to your doorstep precisely when you need them.

Also part of the program is the Lifetime Warranty you’ll get for being a member, covering all of your parts. Hey, you never know when something will just randomly quit working or some kind of problem will arise out of left field; keep your e-cigs covered so should anything unexpected occur, you’ll have them replaced free of charge.

What’s more, about the Cartridge Replenishment Program is that it’s free to join and there is no contract involved. Signing up is simple, takes no time at all, and you can cancel it anytime you want (though we doubt you’d want to do that!). You select the number of cartridges you want each month, select your preferred delivery frequency, and enjoy the freedom. It’s a program that you tailor to your preferences, costs you nothing but your discounted cartridges, and fills your life with convenience.

Savings, convenience, options: we know what you want! Our Cartridge Replenishment Program adds one more benefit to being a customer, and keeps vaping even simpler. Optima loves ya!

Connect With Us on Facebook!

Want to know what we’re up to on a daily basis? Want to know about flash sales, trivia games, giveaways and private sales? Want to connect and make friends with other Optima Cig users to share tips and insight on the products? Then make sure you head on over to our Facebook page, LIKE OPTIMA Cigs, and have fun with the community.

Facebook is a priceless tool for companies as well as individuals. It’s one more way for you to have constant access to us, and being able to get in touch is never a bad thing. Chances are, if you are vaping regularly with our products, a question, issue, or challenge may arise at some point. If you want to ask in the middle of the night, do it on Facebook! If you just don’t feel like making a call, or writing an email, do it on Facebook! Looking to maximize your productiveness and shoot a question over to us to get the fastest response, to where others can chime in should they have the answer you’re looking for, there’s no better way to do it than on Facebook!

Staying in touch with your favorite companies can now be so much easier than in the past. The level of personal communication has gotten to be excellent, allowing people the ability to connect in such a swift, convenient manner. This is just another benefit to linking up on Facebook, should you have any questions, want to give reviews and feedback, or just feel like having a laugh at some of the humor we have happening on the daily, come check it out!

Our community also happens to be pretty awesome. We love our fans, and we especially love that our Facebook fan page offers a great little forum where people can chat and talk about things, especially our e-cigarettes. Vaping is so much more than just smoking vaporized liquid; it’s a lifestyle, where people are improving their daily quality of life. It makes for fun discussion!

 

Standing Out From the Pack: E-Cigs & Customer Service

 Customer service is a huge deal in today’s day and age. A company needs to have really good service to their patrons in order to really make a difference, as well as represent themselves with honor and dignity. It’s pretty crazy, but this isn’t the case for all businesses, and especially in the world of e-cigarettes. A good many companies solely rely on having good products, and skimp on the service and communication aspects.

At Optima, we do things a bit differently. We are not just about offering amazingly great e-cigs, our excellent customer service is part of the package, and guaranteed to you as a customer. We offer detailed communication to inform you of what is going on with every order, and we happily answer emails as they come in. We are also very dedicated when it comes to our incoming phone calls. If you have a question, never hesitate to call us! Our customer service representatives on the phone are well versed in our products as well as all of our policies. They will do everything within their means to ensure a positive experience for you, and will graciously answer any questions, no matter how minuscule they may seem. We also hold ourselves to very high principles. Long term customers stay not just for great products but also great service and policies. We stick to a “30-Day Money Back Guarantee,” and this means that within 30 days of your item’s delivery, if you are not satisfied for whatever reason, you can return the product for a full refund of the priced it was purchased at. While we strongly believe in everything we put our name to, we understand if something just isn’t for you. Not happy? Send it back within 30 days!

When your item ships out, we will send an email confirming the order and giving you a confirmation number. When it ships, we will send another email letting you know, and it will include your tracking number for shipping. This is done because we know you want to know where your stuff is, and when it’s going to get to you! If you created an account with us, you can always login on our site, and see updates that way as well.

We do not take lightly pleasing our customers. They are the most important part of our business, and we know how to take care of people. Customer Service is about serving the customer, not getting them off the line! While electronic cigarette customer support may be lacking elsewhere, we are very happy to one up the competition!